IT Costs of Remote Working

The shift to remote work is complete, and businesses are now tasked with ensuring their teams can work efficiently from home. Setting up a remote work environment isn't just about providing laptops and a Wi-Fi connection—there are several IT costs to consider to ensure your team remains productive and secure. Below, we'll discuss some key expenses related to remote workforces, and how best to plan for them.

Business Internet and Broadband
One of the first considerations when setting up a remote team is internet connectivity. Home internet services are often not robust enough to handle the demands of business operations, especially if multiple employees are using bandwidth-heavy applications like video conferencing, cloud-based services, and large file transfers.

• Business Internet: Consider upgrading to a business internet plan for your remote workers. Business internet often comes with higher speeds, more reliable connections, and better customer support than residential plans. Additionally, business internet typically includes static IP addresses and higher data caps, which can be crucial for businesses relying on constant uptime.
• Business Broadband: For teams that need even more robust internet solutions, business broadband may be the answer. This type of service offers faster download and upload speeds compared to standard residential broadband. It's particularly important for tasks such as accessing cloud services, VoIP calls, and real-time collaboration tools.

The cost of business internet and broadband will vary depending on location, speed, and the number of users. However, investing in high-quality connections can significantly reduce downtime and increase productivity.

Remote IT Support
Supporting a remote workforce requires a different approach than supporting in-office employees. Remote IT support is essential for ensuring that your team can quickly resolve technical issues without needing to visit the office.

• Remote IT Support: Consider partnering with an IT managed service provider (MSP) that offers remote IT support tailored for small businesses. This can include remote troubleshooting, software updates, and monitoring for potential cybersecurity threats. MSPs can often provide 24/7 support, ensuring that your team can get help whenever they need it, regardless of time zones.
• Cost Considerations: The cost of remote IT support will depend on the level of service you require. Basic support may include remote troubleshooting and software updates, while more comprehensive packages could include cybersecurity monitoring and regular system backups.

Cybersecurity Measures
With employees working from various locations, cybersecurity becomes a top priority. Protecting sensitive business data requires investment in security tools and practices.

• VPN Services: A Virtual Private Network (VPN) ensures that your employees' internet connections are secure, even when using public Wi-Fi. VPNs encrypt data transmitted over the internet, reducing the risk of data breaches.
• Endpoint Security: Each device used for work purposes must be secured. Endpoint security solutions protect devices from malware, ransomware, and other cyber threats. The cost of endpoint security will vary depending on the number of devices and the level of protection required.
• Training and Awareness: Invest in regular cybersecurity training for your remote employees. Awareness is the first line of defense against phishing attacks and other common threats. While this isn't a direct IT cost, it’s a crucial component of a secure remote work setup.

Small Business Cloud Services
Beyond individual internet connections for employees, your business may need additional internet-related services.

• Cloud Services: Many small businesses rely on cloud services for file storage, collaboration, and communication. The cost of these services will depend on the number of users and the level of service (e.g., storage capacity, advanced features).
• Hosted VoIP Systems: For businesses that rely on phone communication, Voice over Internet Protocol (VoIP) systems can be an efficient and cost-effective solution. VoIP systems run over the internet, making them ideal for remote teams.

Hardware and Software Costs
Finally, equipping your team with the right hardware and software is essential.

• Laptops and Desktops: Ensure that each employee has a reliable computer that meets the needs of their role. This may involve purchasing new devices or upgrading existing ones.
• Software Licenses: Don't forget the cost of software licenses for tools like Microsoft 365, project management apps, and communication platforms.

Setting up teams to work from home involves several IT costs, from business internet and broadband to remote IT support and cybersecurity measures. By carefully considering these expenses, you can ensure that your remote workforce is equipped to work efficiently and securely, no matter where they are located. Investing in the right tools and services will not only support your team but also protect your business in the long run.